Not one generic chatbot. A team of specialists for every conversation.
Shamz automatically routes each message to the right specialist — appointments, service desk, knowledge base, lead capture or e-commerce — so every customer gets an expert answer instead of a generic one.
Appointments agent
Handles slot discovery, staff matching, customer intake, booking confirmations, rescheduling and cancellations — with a clinic-grade confirmation flow.
Service desk agent
Creates, classifies and tracks support tickets end-to-end. Knows the difference between a complaint, a request and a technical issue and handles each correctly.
Knowledge agent
Answers questions using your FAQs and documents with citations. Low-confidence answers are logged automatically so your team can close the gap.
Lead capture agent
Qualifies visitors conversationally, scores them against your criteria, and syncs straight to your CRM when a lead is ready for sales.
E-commerce agent
Searches products, checks stock, tracks orders, recovers abandoned carts, handles returns and applies promotions — all inside the conversation.
General agent
The router. Greets customers, answers small talk, identifies intent and hands off to the right specialist without awkward transfers.
Everything your AI front desk needs to handle customers.
From training on your data to analytics and human handover — Shamz covers the full lifecycle.
AI brain with your data
Securely connect to your help centre, knowledge base and product catalogue so answers are always accurate and on-brand.
Human handover that works
Route complex conversations to your live agents on WhatsApp, email or your existing ticketing tools with full context.
Analytics & optimisation
Track conversations, tag topics and monitor sales conversion with dashboards designed for CX and growth leaders.
Connect your channels, calendars and CRM in minutes.
Shamz plugs into the tools your team already uses — no custom development required.
Instagram DM channel
Receive and reply to Instagram Direct Messages with AI. Automatically capture leads, sync content from your feed, and handle images, voice and story mentions.
Google & Outlook Calendar
Two-way calendar sync so every appointment booked through Shamz appears on your staff's Google or Outlook calendar — with automatic updates and cancellations.
Zoho CRM & HubSpot
Push qualified leads straight into Zoho CRM or HubSpot with a single OAuth connection. Duplicate detection, field mapping and sync logs included.
E-Commerce
Connect your Shopify, Salla or WooCommerce store. Your chatbot can search products, check stock, track orders and handle return requests — all inside the conversation.
Slack notifications
Get instant alerts in Slack when a hot lead comes in, an SLA is breached or a lead is assigned. Just paste your incoming webhook URL.
Custom webhooks
Send real-time events to any endpoint with HMAC-signed payloads, exponential retry and a delivery log. Configure everything from your dashboard — no code needed.
Voice, vision and document intelligence built in.
Every plan includes AI-powered voice transcription and document scanning so your chatbot can handle more than just text.
Voice transcription
Customers can send voice messages on WhatsApp, Instagram or the web widget. Shamz transcribes them with OpenAI Whisper and responds in text — hands-free support.
Document intelligence
Powered by Mistral Document AI. Customers can upload insurance cards, national IDs, receipts, medical records and multi-page PDFs. Shamz extracts structured fields — names, policy numbers, amounts, dates — in Arabic and English and pre-fills intake forms automatically.
Service desk & ticketing
Customers create support tickets through the chatbot. Your team tracks them with SLA timers, priority escalation, business hours rules and category routing.
Designed for CX, marketing and IT to work together.
We provide the guardrails IT needs while giving business teams full control over tone, journeys and experiments.
CX teams
Reduce backlog with live agent handoff, SLA-tracked service desk tickets and a shared inbox so your team never drops a conversation.
Marketing & growth
Capture and score leads automatically from every conversation. Get instant alerts in Slack when a hot lead comes in.
IT & security
Enterprise-grade SSO via Auth0, audit logs for agent actions, and secure cloud infrastructure.
Your knowledge base learns from every conversation.
When Shamz can't confidently answer a question, it's logged automatically. Your team reviews the gaps in one dashboard, clicks Draft with AI to get a pre-written answer based on your existing FAQs and documents, edits if needed, and publishes. The next customer with the same question gets an instant answer.
Automatic miss tracking
Every unanswered or low-confidence question is captured in the admin dashboard with context, timestamps and a 'times asked' counter so you see the highest-impact gaps first.
AI-drafted answers
One click generates a draft answer using only your own FAQs and documents as sources — never outside knowledge. The operator reviews, edits and publishes.
Human approval required
No auto-publishing. Every new FAQ is reviewed and approved by your team before it goes live — critical for regulated verticals like clinics and financial services.
Predictable costs, tenant isolation and your choice of model.
For regulated verticals and large deployments — built-in guardrails cap what every conversation can cost, per-agent model configuration lets you match each task to the right LLM, and every action is auditable.
Predictable spend
Plan-tiered limits on input tokens, output tokens, tool calls and concurrent sessions keep LLM spend in check. No surprise bills from a chatty customer or a runaway loop.
Choose the right model per task
Run each specialist agent on the AI model that fits best — a fast, cheap model for greetings; a stronger model for document understanding; your own model for sensitive data. Configured per account.
Auditable by design
Every significant action — ticket changes, draft suggestions, CRM syncs, webhook deliveries — lands in a tenant-scoped event outbox with retry, so you have a complete audit trail without building one yourself.