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Common Questions
Quick answers to questions you may have
How quickly can I get a demo?
We can typically schedule a demo within 24 hours. Use the Calendly link above to book a time that works for you, or contact us directly for same-day availability.
Do you offer technical support in Arabic?
Yes, our support team is fluent in both Arabic and English. You can communicate with us in your preferred language via email, chat, or scheduled calls.
What happens during a product demo?
Our 30-minute demo includes a walkthrough of the platform, discussion of your specific use case, live Q&A, and guidance on implementation timeline and pricing for your requirements.
How do I report an urgent issue?
For urgent production issues, email support@shamz.ai with "URGENT" in the subject line. Enterprise customers can also reach their dedicated account manager directly for 1-hour response SLA.
Can I get help with integration?
Yes, all plans include onboarding support. Growth and Business plans include hands-on implementation assistance, and Enterprise plans include a dedicated technical account manager.