Front desk closes at midnight.
Guest requests don't.
Hotel guests message after-hours, expect instant replies, and book elsewhere when the front desk is asleep.
Not one generic bot.
A team trained for hospitality.
Every guest message is routed to the right specialist. No "I didn't understand" loops. Always-on concierge that knows your property.
Room booking & inquiries
Suite availability, rates, package upsells. Captures the booking guarantee card and sends a confirmation.
- Real-time room + rate lookups
- Upsells breakfast, spa, transfers
- Bookings routed to your team instantly
In-stay service desk
Housekeeping, maintenance, late checkout, restaurant reservations — handled instantly without ringing reception.
- Urgent vs routine triage
- Auto-routes by category
- Late checkout / express checkout
Concierge knowledge
Restaurant hours, pool times, wifi password, airport directions, prayer schedule — answers in seconds.
- Hours, amenities, location
- Local recommendations
- Multilingual (Khaleeji + EN)
Post-stay reviews & loyalty
Auto-collects a review at check-out and routes 5-stars to TripAdvisor/Google. Captures repeat-guest signals.
- TripAdvisor + Google routing
- Below-3-star alert to manager
- Loyalty enrolment prompts
From signup to live on WhatsApp — under 10 minutes.
Sign up and pick "Hotel"
Choose your property type — city hotel, resort, boutique, serviced apartments. Pre-built guest flows are ready, no developer needed.
Customize your property
Drop in rooms, rates, amenities, restaurant menu, spa services. Upload a brochure PDF — shamz reads it.
Embed and go live
One link for WhatsApp Business. A QR for reception. A snippet for your booking site. Live in under 10 minutes.
Built for Gulf hospitality. Not translated for it.
Most "Arabic chatbots" speak Modern Standard Arabic — the kind your guests see in newspapers, not how they actually text. Four things make shamz different.
Native Gulf, Levantine, and Egyptian dialects — handled fluently. Your guests feel like they're texting a local concierge, not a machine pretending.
Guest data stays in-region. PDPL-aligned. Card data never touches our servers — payment links go direct to your merchant gateway.
Every booking and request is captured and routed to your team in real time — with webhooks and an API to connect the tools you already use.
When a guest needs a real person, shamz hands off cleanly with full context. Front desk doesn't ask the same question twice.
Questions GMs ask us.
Everything your hotel needs to deliver exceptional service at scale
Purpose-built for hospitality businesses in the GCC with support for multiple languages, property management systems, and revenue optimization.
Reservation Management
Handle booking inquiries, room upgrades, early check-in and late checkout requests instantly across WhatsApp, web, and social channels.
Smart Upselling
Automatically recommend spa treatments, dining reservations, and experiences based on guest preferences, stay duration, and booking history.
In-Stay Service Requests
Process requests for extra towels, room service, housekeeping, or maintenance 24/7 with automatic routing to the appropriate department.
Property Information
Provide instant answers about hotel facilities, prayer rooms, gym hours, beach access, local attractions, and transportation in multiple languages.
Multilingual Support
Serve international and local guests seamlessly in Arabic, English, French, Russian, and other languages common in GCC tourism markets.
Feedback & Loyalty
Collect post-stay reviews, handle complaints proactively, and promote loyalty program benefits to encourage repeat bookings.
Closes its own knowledge gaps.
Every question Shamz can't confidently answer is logged, reviewed by your team, and turned into a new FAQ in one click — with AI drafting the first pass based on your existing policies, room info and property data. Every published answer is reviewed by a human before reaching a guest.
After checkout, Shamz keeps working.
The moment a guest checks out, Shamz schedules a review request, updates their loyalty tier, and gets them ready for their next stay. All automatically, in their language.
Automatic review requests
A configurable delay after checkout, every guest gets a secure, single-use review link — in Arabic or English, depending on their preference.
Loyalty tier updates
Guest profiles track total stays and nights so returning guests are recognized automatically and tier benefits apply on their next booking.
See It In Action
Experience how our AI assistant works with real conversations. Try the suggested prompts or type your own message.
Try asking anything
Our hotel concierge assistant can handle reservations, room service requests, and provide instant answers about facilities and local attractions.
👉 Suggested Prompts
Results from GCC hospitality properties
Based on customer data from hotels and serviced apartments using shamz.ai across the Gulf region.
Connects with your existing tools
Seamless integration with CRM, calendar, e-commerce, and communication platforms—no complex setup required.
Need a custom integration? Talk to our team
Transform your guest experience today
Join leading hotels across the GCC who are driving revenue and improving guest satisfaction with shamz.ai.
30-day trial • No credit card required • Setup in 10 minutes